Complaints

Sarnia Lambton Rebound is committed to working in partnership with families and communities to ensure all children and youth have the best opportunity to succeed and reach their full potential. We seek to respond to client complaints with a professional attitude that addresses the nature of the complaint in an effort to provide continuously improved service.

It is important to let the agency know if you have a concern about a service you are receiving if you are not satisfied. Most complaints can be quickly resolved if the problem is clearly explained and understood.

The first thing you must do is speak to the program coordinator and try to resolve the issue.  If you are not satisfied following your discussion with the program coordinator, then you can file a formal complaint. You can submit your formal complaint verbally or in writing to the Program Manager by:

  • Calling Sarnia Lambton Rebound at 519-344-2841
  • Faxing to 519-344-8024
  • Emailing to office@reboundonline.com
  • Mailing to Sarnia Lambton Rebound
    10 Lorne Crescent
    Sarnia, Ontario N7S 1H8

Be sure to include the following:

  • What your complaint is
  • What evidence you have to support your complaint
  • The resolution or remedies you are seeking
  • Contact information

If you are still not satisfied, your next recourse is to ask for a meeting with the agency Executive Director.

Sarnia Lambton Rebound ensures that all complaints are addressed within short timelines.

 

External Complaint Policy. <CLICK HERE>